• +1 604 776 2739
  • 2281 W Railway St, Abbotsford, BC V2S 2E3, Canada

Lost Baggage: What to Do and How to Get Reimbursement

Step 1: Immediate Actions at the Airport
Report the Loss

Go to the Baggage Claim Office:
As soon as you realize your baggage is missing, head to the airline's baggage claim office in the airport.

Fill Out a Property Irregularity Report (PIR):
Provide your flight details, baggage claim tag, and a description of your baggage.
Obtain a copy of the PIR and a reference number for follow-up.

Retain Essential Documents
Keep your boarding pass, baggage claim tag, and PIR receipt.
Note down the contact details of the baggage claim office and any representatives you speak to.

Step 2: Understand Your Rights
International Regulations


Montreal Convention:
Most international flights are covered by the Montreal Convention, which holds airlines liable for lost baggage up to approximately $1,600 (subject to currency fluctuations).

Warsaw Convention:
Some older agreements like the Warsaw Convention may apply, offering lower compensation limits.

Airline Policies
Airlines have their own policies regarding lost baggage, which may offer compensation beyond international conventions. Check your airline's specific rules and limits.

Step 3: Follow Up
Contact the Airline


Regular Updates:
Follow up with the airline using the reference number from your PIR. Regularly check on the status of your baggage.

Compensation Claims:
If your baggage is declared lost (typically after 21 days for most airlines), you can start the compensation claim process.

To get a consultation, fill out the form