What to Do If Your Baggage Is Damaged: Tips and Advice
Step 1: Inspect Your Baggage Immediately
At the Airport
Inspect Before Leaving:
Check your baggage thoroughly for any visible damage as soon as you retrieve it from the baggage claim area.
Document the Damage:
Take clear photographs of the damaged areas from multiple angles.
Note any specific details about the damage (e.g., broken wheels, torn fabric, crushed sides).
Step 2: Report the Damage Immediately
At the Airport
Go to the Baggage Service Desk:
Locate the airline's baggage service desk, usually near the baggage claim area.
Fill Out a Damage Report:
Complete a Damage Report or Property Irregularity Report (PIR) provided by the airline.
Provide all necessary details, including your flight information, baggage tag number, and description of the damage.
Request a copy of the report for your records.
Retain Documentation
Keep your boarding pass, baggage claim tag, and a copy of the damage report.
Step 3: Understand Your Rights
International Regulations
Montreal Convention:
For international flights, the Montreal Convention covers damage to checked baggage up to approximately $1,600 (subject to currency fluctuations).
Warsaw Convention:
Some older agreements, like the Warsaw Convention, may apply, offering lower compensation limits.
Airline Policies
Each airline has specific policies regarding damaged baggage. Review the airline's terms and conditions for details on coverage and compensation.